Terms & Conditions

Welcome to Titan Plating! By accessing or using our website (https://titanplating.co.uk/), you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

1.1. These Terms and Conditions apply to all visitors, users, and customers of Titan Plating.
1.2. By accessing our website or placing an order, you agree to these Terms and Conditions.
1.3. Titan Plating reserves the right to update or modify these terms at any time without prior notice.

2. Services

2.1. Titan Plating offers industrial metal plating, finishing, and surface treatment services across a range of materials and industries.
2.2. All items or materials submitted for plating must meet the criteria outlined on our website or in the service agreement.
2.3. We reserve the right to refuse items unsuitable for plating or those that may pose risks to the plating process.

3. Pricing and Payment

3.1. All prices displayed or quoted are in GBP (£) and exclude VAT unless stated otherwise.
3.2. Payment must be made in full before work commences unless otherwise agreed in writing.
3.3. We reserve the right to change prices without prior notice; however, confirmed orders will not be affected.

4. Turnaround Times

4.1. Typical turnaround times vary by service and will be communicated at order confirmation.
4.2. Delays may occur due to unforeseen circumstances or the nature of the item or material being plated. Customers will be informed in such cases.

5. Warranty and Guarantee

5.1. We provide warranties on workmanship and materials as specified in individual service agreements.
5.2. Warranties do not cover normal wear and tear, misuse, or damage occurring after delivery.

6. Returns and Refunds

6.1. Custom plating services are non-refundable unless the service does not meet agreed specifications or is faulty.
6.2. If there is an issue with your plated item or service, please contact us within 14 days of delivery.

7. Intellectual Property

7.1. All content, images, and designs on the Titan Plating website are the property of Titan Plating and protected by copyright laws.
7.2. You may not reproduce, distribute, or use our content without prior written permission.

8. Liability

8.1. Titan Plating is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
8.2. While we take utmost care in handling your items or materials, we are not responsible for pre-existing damage or defects.

9. Privacy Policy

9.1. We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

10.1. These Terms and Conditions are governed by the laws of England and Wales.
10.2. Any disputes arising from these terms or the use of our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: hello@titanplating.co.uk
Phone: 01252227457